Supplier churn is more prevalent than ever, and it is costing big businesses much more than customers. Researchers estimate that the cost of customer churn has risen to more than $136 billion. This number is expected to rise due to a higher volume of subscription based business models in the market. Subscription based models with […]

This is a great time for innovation,” says National Retail Federation CEO Matthew Shay. “There’s been a great increase in efficiency in the supply chain. Those gains are not going to be given back. Customers are going to continue to expect certain kinds of delivery and fulfillment opportunities that have been rolled out by retailers […]

The Federal Communications Commission has denied ZTE’s request to reconsider the decision to label it a national security threat. ZTE, along with Huawei, has been labeled a threat to national security over security and espionage concerns. ZTE and Huawei are believed to open the door for Beijing’s spying efforts, through their telecom equipment. “We cannot […]

General Motors is planning to add 3,000 tech jobs in the near future to support its software and vehicle initiatives. Like many automakers, GM has been working to transform its business, adopting new technologies and keeping up with the digital transformation. Complex entertainment systems, autonomous cars and electric vehicles are just some of the biggest […]

SAP turned in disappointing quarterly results, prompting the company to switch gears and focus on accelerating customers’ cloud adoption. SAP revealed its Q3 2020 results Sunday, reporting revenue of roughly €6.54 billion IFRS. This was a 4% decrease year-over-year, and was down from €6.74 billion in Q2. “COVID-19 has created an inflection point for our […]

“We’ve benefited from a tremendous relationship with theatrical exhibition for many years,” says Disney CEO Bob Chapek. “However, there are a lot of consumers that want to experience a movie in the safety, comfort, and convenience of their own home. We want to accelerate our transition to a real direct-to-consumer priority company. Ultimately, the consumer […]

“There are huge benefits to collaboration,” says Proofpoint CEO Gary Steele. “However, I do believe fundamentally that this work from home economy that we’re living in is going to change the face of work. You’re going to see a blend. Security leaders and organizations are going to need to figure out how do you defend people when they are sitting at home […]

As technology changes so does the way we interact with each other. Before smartphones and ordering online, popping into a shop to search for a particular item or calling around to find it before heading out were both common things to do. The internet and later smartphones changed all that. Now we have access to […]

Portland has instituted a sweeping ban on facial recognition, the broadest such ban in the US. In the wake of privacy concerns, negative publicity, reports of bias and facial recognition being used in legally and ethically questionable ways by companies like Clearview AI, many cities have started rolling out bans. Portland’s ban is the most […]

“There’s a lot of crazies out here in Arizona,” said Uber driver Randy Clarke in a very interesting online chat with Uber CEO Dara Khosrowshahi. “I just wish you guys had some sort of way for us to put our rules of our vehicle on the app so the passengers know what to expect beforehand.” […]